Workstation Management

Workstation Management

PROBE Data Solutions provides comprehensive solutions for managing every computer in your company. Our maintenance plans are designed to ensure that your computers are functioning properly, running at optimum performance and always protected against threats and outages. You use technology to run your business and PROBE ensures that your computers stay running no matter what the conditions.

PROBE Data Solutions offers three service plans for Workstation Management to suit your particular business needs. These plans range from our basic plan offering remote support and basic Workstation management to our Premium plan which offers the added security of after hours and on-site support as well as complete Workstation management, upgrades and information security.

Let PROBE help you decide which plan is perfect for your company, call us today for a free consultation at 1-800-819-2827.

Workstation Management Service Plans

Technical Support	Standard	Professional	Premium
Phone Support
Remote PC Support
Operating System Support – Windows, Linux, Mac OS
Standard Desktop Application Support
Specialty Application Support
Emergency After Hour Phone Support
On-Site Support
Emergency On-Site Support

Maintenance & Administration	Standard	Professional	Premium
Online Incident Submission & Tracking
Asset Management & Reporting
Software License Management & Reporting
Performance Optimization & Preventative Maintenance
Specialty Application Installation / Configuration
Peripheral Management
Mobile Device Management
VPN / Remote Workstation Access Support
Quarterly On-site Maintenance and Reporting

Information Security & Protection	Standard	Professional	Premium
Virus Prevention & Removal
Spyware Prevention & Removal
Operating System & Software Patch Management
Scheduled Backups
User Accounts Management
Information Sharing & Security
Resource Sharing (Databases, Printers, Multi-Function Devices)
All workstations must meet PROBE system requirements before entering into a maintenance contract. All workstations managed by these service plans must have High Speed internet access. Call PROBE today for pricing, available discounts and a detailed breakdown of our service structure and SLA definitions.